Serving the Inland Empire
Frequently Asked Questions
Watch this short video for a concise explanation of how this truly revolutionary technology works.
There are two challenges with pet urine. First, the stain that you see and second, the urine that goes though the carpet into the pad and now smells. Even if we can successfully remove the visible stain, you may still have the second problem.
Visible Stain Treatment
Our effectiveness in dealing with the first problem depends on many factors including if the animal (or human) is :
- sick (this increases urine toxicity)
- taking any medications
- regularly ingests food/meal with dyes
- male or female
- large or small
- dog or cat (cat urine is generally the most penetrating)
In all too many cases, what you see is not a spot, but a stain which is permanent and will not respond to normal cleaning procedures.
Urine is very acidic when it comes out of the body but it becomes alkaline as natural occurring bacteria digest the protein residue in it. The byproduct of this digestion process is ammonia which generally creates a strong “rotten egg” odor. This ammonia residue is extremely alkaline and can permanently damage the acid dyes used to manufacture your carpet. Plus, it is not water soluble, therefore we need to pre-treat it with a low pH acid wash and remove it before we clean for normal (non-urine) soils. As a result, we must actually clean your carpet TWICE to de-contaminate your carpet, but if the fiber dye has been altered we cannot restore the original color unless we spot dying the carpet. (Yes, we do offer this service.)
Penetrating Odor Elimination
For the second problem, we treat both the carpet face yarn and the pad with a soaking oxidizer that penetrates through the backing and into the pad. This time-intensive, deep extraction process effectively neutralizes the residue in the pad thus solving the odor problem and taking care of the stain, assuming there is no permanent dye damage.
To deal with this two-fold challenge ZEROREZ® provides the following service options:
Level 1: Complete (deep clean including subsurface extraction and deodorize)
Carpet and pad treatment. Small areas are treated individually through the carpet, carpet backing, and padding. This is a great service when you need to eliminate the odor problem and your pets are no longer permitted in the affected room. It can save you the cost of replacing the carpet. The cost for this service is $65 per treated spot. Some discounting may apply if multiple areas are treated.
Level 2: Basic (Urine Pre-Treatment-UPT to decontaminate carpet fiber, marginal odor elimination)
While we always recommend the complete service we recognize there will be times when your budget dictates that a less extensive, surface cleaning makes sense. This service treats the alkaline urine residue in the carpet fibers (but not the carpet backing or padding) to make it water soluble and flush it out as much as possible, yielding a more sanitary surface. This treatment will not take care of the odor coming from under the carpet (and it may even get worse until the carpet dries) and some urine residue in the pad may wick up as it dries. The stain may or may not get better depending on whether or not there is dye damage. This is a great service in most cases where odor is not really a problem or your pet is still allowed in the room. The cost for this service is $25 per spot or $50 per treated room. Some discounting may apply if multiple areas are treated.
Level 3: Restoration
In cases where we have large areas saturated with urine and a permanent solution is needed, we may have to disengage the carpet, remove and replace the pad, treat and seal the sub floor and treat and clean both sides of the carpet before re-installation.
Our technician will assess the problem and make recommendations that best fit your needs and will be able to give you a quote based on the size of the area.
For optimal cleaning results, ZEROREZ® recommends cleaning area rugs in our shop especially for fine oriental rugs and delicate fibers for a safe and effective cleaning. We can pick up/drop off rugs, or you can drop them off at our base for an additional discounted rate. Please call our office for further information.
This type of soiling is difficult to remove because the soil particles are so fine that they penetrate deep into the carpet pile and often into the backing of the carpet. To help prevent filtration soiling, vacuum and wipe the edges of the carpet on a regular basis. Special effort and time are required to eradicate filtration soiling, which may necessitate an additional charge if the problem warrants it.